How project payments, billing milestones and related costs are structured.
Last updated: 05 October 2026
Unless otherwise agreed in writing, an advance payment is required before project work commences. The advance confirms scheduling, reserves team capacity and covers initial discovery, planning and design effort.
Larger projects are typically billed across defined milestones, such as design approval, development completion and pre-launch testing. Each milestone payment becomes due upon completion of the associated deliverable and, where applicable, client approval.
The final payment is due upon project completion and before final deployment, handover of source files or transfer of administrative credentials, unless otherwise agreed in writing.
All quoted amounts are exclusive of applicable taxes unless expressly stated otherwise. Applicable taxes, including GST where required by law, will be charged in addition to the quoted amount and reflected in the invoice.
These costs are typically payable by the client, either directly to the provider or reimbursed to Web Infozen™ where paid on the client's behalf.
Where we assist with hosting or domain setup, the account and its associated obligations remain the client's responsibility unless explicitly agreed otherwise. Renewal reminders are provided as a courtesy, but timely renewal remains the client's responsibility.
Payment gateway transaction fees, processing charges and any applicable bank charges are not included in quoted amounts and are payable in addition where relevant.
Invoices are payable within the period stated on the invoice. Where payment is delayed beyond the agreed period, we reserve the right to charge reasonable interest or a late payment fee, to be communicated in advance, in accordance with applicable law.
We may suspend work, withhold deliverables, restrict access to systems or pause ongoing services where payments remain outstanding beyond the agreed period. Suspension does not relieve the client of payment obligations for work already completed.
Invoices are issued electronically to the email address provided by the client. Please notify us promptly of any billing detail changes or invoice discrepancies.
For billing-related queries, please contact us using the details published on our Contact page.
