Refund & Cancellation Policy

Last updated: 05 October 2026

This policy explains how cancellations and refunds are handled for services provided by Web Infozen™. It should be read together with our Terms & Conditions, Payment/Billing Terms and the individual project agreement.

1. Advance Payments

Most projects commence against an advance payment. The advance confirms project scheduling, reserves development capacity and covers initial planning, discovery and design effort.

2. Project Cancellation by the Client

If you wish to cancel a project, please notify us in writing. Cancellation takes effect from the date we acknowledge your written request. Work completed up to that date, along with any committed third-party costs, remains payable.

3. Refund Eligibility

• Refunds are considered on a case-by-case basis, taking into account work completed and costs already incurred
• Where a project is cancelled before work has commenced, the advance may be refunded after deducting administrative or committed third-party costs
• Where work has commenced, refunds are calculated against the value of completed milestones
• Refunds are not available for completed and approved milestones or delivered deliverables

4. Non-Refundable Work

• Completed discovery, research, strategy and design work
• Development hours already delivered and reviewed
• Domain registration, hosting, licences and subscription fees
• Advertising spend already disbursed on platforms such as Google or Meta
• Third-party plugin, API, theme or software licence purchases

5. Third-Party Charges

Payments made to third-party providers — including hosting companies, domain registrars, software vendors, advertising platforms and payment gateways — are governed by those providers' own refund policies. Web Infozen™ cannot refund amounts already paid to third parties.

6. Service Cancellation (Retainers & Ongoing Services)

For ongoing services such as digital marketing, SEO, maintenance or support retainers, cancellation requires written notice as specified in the relevant agreement. Charges for the active service period remain payable.

7. Digital Service Limitations

Because our services involve custom digital work and intellectual effort, refunds cannot be offered simply on the basis of a change of mind after work has been delivered.

8. Processing of Approved Refunds

Approved refunds are processed to the original payment method where possible, within a reasonable period after approval. Any bank or payment gateway charges associated with the refund may be deducted.

9. Contact

To request a cancellation or discuss a refund, please contact us using the details published on our Contact page.